Beware Newegg bundles! I’ve been a Newegg customer for years, decades (plural) probably. Not anymore. Today they lost me for life. They deliberately bundle shit RAM with a clamshell you have to cut open so you won’t have original packaging to return the product in. Then they deny a refund when it dies in just over 24-hours.
This is not the first E-waste disposal bundle Newegg has shipped me over the years. The product in this post was a DoA motherboard from them. It was at least shit-out-of-the-box. The RAM lasted just over 24-hours.
Customer Service Sucks
Rather than look at my lengthy order history with the company and compare it to how few items I’ve ever returned or bitched about, Newegg opted to out-right fuck me!
Per company policy accepting the return without original packaging would be a total loss for us.
customer service supervisor
I kid you not.
Well guess what?
You now have a total loss of my business (which has been many thousands of dollars), loss of business (at least for RAM) from most everyone who reads this blog, and no embedded systems client of mine will ever get so much as a package of zip ties from Newegg going forward.
Frame of Reference
I’ve been in IT over 40 years. Built many systems. I have never had two modules from any manufacturer fail, even years apart. Memory is usually DoA or it lasts for many years. If the system still boots the next morning, all is well.
Not this T-FORCE stuff!
I ordered replacement RAM from A-Tech. Their memory always looks cheap, but I’ve only ever had one fail, and that one died from heat. It lasted quite a few years in a box that was running way too hot. Client couldn’t be bothered to use an air compressor and blow the dust out of the thing. It lasted seven years running hot, which is nothing to sneeze at.
Buyer Beware Newegg Bundles
That’s the combo that cost Newegg a whole lot of customers.
Nobody should shop there, ever again.
It’s not like we don’t have choices. Hell, even the Walmart web site has about as much as Newegg. That’s where I got the case I put this in.
It’s a kick-ass case too! Definitely going to be a blog post about it. If they would have put a carry handle on top where they put the power button, it would be world’s most perfect case.
One cannot forget Micro Center. If I really really really gotta have something I can drive two hours to pick it up.
BestBuy even carries motherboards, RAM, etc. Generally not as cheap as the Walmart website or Micro Center, but, BestBuy is about a half hour one way and I think I may still be on their rewards program. I did just buy a new fridge for the office from them.
Summary
As soon as I post this, I’m deleting my account with Newegg and issuing a Data Deletion request.
Newegg didn’t just burn this bridge, they nuked it!
Update
I guess so many people request account deletion Newegg disconnected the service.
